Clear arrangements. No surprises.
This page explains how bookings are agreed. Before you book, you will receive confirmation of the service, visit time, price and any agreed cancellation arrangements.
Before a visit
We agree the service, address, visit time, tasks and price before work begins. Any change to the agreed work or expected cost should be discussed first.
Changes and cancellations
Please contact us as early as possible if you need to change or cancel a booking. Any cancellation fee or notice period that applies will be explained in your booking confirmation before you agree to the booking.
Access and keys
Access arrangements are agreed in advance. Keys and access codes are handled confidentially. We will not force entry if access fails or conditions appear unsafe.
Payment
Payment method and due date are confirmed before service. If payment arrangements need to change, please contact us to agree this in writing.
Service boundaries
Services cover agreed household tasks, cleaning, companionship and everyday support. Personal care, medication administration and clinical tasks are not part of our service. We only undertake household and everyday support tasks that have been agreed in advance.
Want to clarify an arrangement?
Before work begins, we aim to agree the tasks, timing, price and any relevant access details. Please ask if anything is unclear.