We want to put things right
If something has not gone as expected, please tell us so we can understand the issue and work towards a fair resolution.
How to raise a concern
Contact us by phone or email and explain what happened, when it happened and what outcome you are hoping for. You can ask someone you trust to help you communicate your concern.
What we will do
We will acknowledge your concern, review the information, speak with the relevant people where appropriate and explain our response. We will aim to keep you informed and treat you respectfully.
If you are not satisfied
If our response has not resolved the matter, reply and explain what remains unresolved so it can be reviewed. We will provide relevant external escalation information where it applies.
For privacy concerns, please see our Privacy Notice.
Tell us if something is not right
We take concerns seriously and want to understand what happened. Please contact us with the details so we can review the issue and explain the next steps.